Terms & Conditions

Terms and Conditions

We operate the hello pleasure website. We are part of Bayleaf Investments Limimted, a company registered in England and Wales under company number 4353597 and with our registered office at Halifax House, 30 George St, Hull HU1 3AJ. Our VAT number is GB790355809

This page (together with our Privacy Policy, Returns Policy and Delivery Policy tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our site.

We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure you understand the terms which will apply at that time.

Age of Consent

By placing an order with us, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

Contract Formation

All orders made by you through the hello pleasure website are subject to acceptance and availability. We may choose not to accept your order for any reason. Where stock is for any reason unavailable a hello pleasure representative will be in touch to explain the situation and offer a solution.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

For the avoidance of doubt, no contract will exist between you and Bayleaf Investments Ltd T/A Hello Pleasure for the sale by Bayleaf Investments Limited to you of any product unless and until Bayleaf Investments Ltd sends you an e-mail confirming that it has dispatched your product.

Cancellation

To cancel a contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. Please see our Returns Policy for more information.

Email Marketing

Information relating the email marketing Hello Pleasure sends to customers can be found in our Privacy Policy.

Privacy

Our Privacy Policy explains how we collect, use and store your personal information, including who we may share it with; how long we keep it; the circumstances in which we, or others, may contact you (including sending you advertising and marketing messages); and what rights you have in relation to your personal information.

Fraud Prevention

Here at Bayleaf Investments Ltd we take fraud very seriously and we do everything in our power to prevent fraud from occurring. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

We have procedures and policies in place to prevent both ourselves and our customers against fraudulent activity.